FREQUENTLY ASKED QUESTIONS
Q: Are you a factory or a trading company?
A: We are manufacturing group. We have two factories, FONHO is focusing on air dryer cartridge, oil filter, fuel filter, water separator, and VOHO is focusing on solenoid valve, air brake system valve, and rail system engine parts. We provide perfect OEM and after-sale service.
Q: What is for UNITRUCK?
A: UNITRUCK is our brand, which we are promoting in the market, and UNITRUCK is including filters, air dryers, solenoid valves, and other parts for air brake system, which are produced in our two factories, FONHO & VOHO.
Q: What kind of products does your factory produce?
A: UNITRUCK is a professional producer of air dryer cartridge, oil filter, fuel filter, water separator, solenoid valve, air brake system valve, and rail system engine parts. We worked in this industry for more than 10 years and our products are exported to many countries and have agents in more than 10 countries.
Q: How does your factory control the products quality?
A: UNITRUCK uses good material for components, which are from famous brand over the world , like Alstrom Korea, HV (Hollingsworth & Vose) USA, Gessner GERMANY, AB Glue from Taiwan, Steel Material from BAO steel Shanghai, etc.
UNITRUCK builds & performs strictly the operation & QC documents, with process requirement, parameters, key points for quality control in every production process.
Q: Can you send me the video to show how the is the production process operation & QC?
A: Certainly, we have made video of every process and uploaded them to Youtube.
Q: Do you make some tests for your products?
A: Yes, we make leakage test 100% for filters, air dryers & all valves before delivery. We also will test some performance parameters in our own laboratory. Please see the test videos in Youtube.
Q: Can I get the samples for free?
A: We can send the samples to you if you request. The samples fee are free from us, and we will discuss with you about the freight cost details.
Q: How can I pay my order? What is the payment term and delivery time?
A: We accept T/T, LC, Alibaba Trade Assurance payments, and we can delivery in 40 days.
Q: Do you have any certification?
A: Yes, we have IATF16949:2016 certification. To offer better quality and better service, we perform strictly in production & QC according to the IATF16949:2016 documents.
Q: How is your after-service?
A: No headache for any complaints. UNITRUCK promises to take all responsibility if it’s caused by UNITRUCK products. UNITRUCK is the name to keep promise. We response quick in 24 hours. We feedback to you with our solution in 3 days.
If any questions, please feel free to contact with us by email or make calls.